Please read the following Terms and Conditions carefully. Your use of Elemental Crystals and website, elementalcrystals.com and the purchase of products from us means that you agree in full to these terms and conditions.
- We – Elemental Crystals
- You – Customer
- email – firstname.lastname@example.org
Shopping with Elemental Crystals –
- You can order products online, over the phone and in store.
- Once you have placed an order and completed the payment, you’ll automatically receive a Confirmation Email to the address you provided at checkout. This simply states we have received your order and are processing it; make sure to check back for any other communications in case one or more of the items you ordered has run out of stock.
- Once we have shipped your order, you’ll receive a further confirmation email, feel free to contact us if you wish to know when to expect your order.
- Elemental Crystals reserve the right to cancel an order, in whole or part, if required of us, a full refund will be provided.
- All orders are processed individually, and thus cannot be combined together after checkout; nor can alterations be made to the order.
Pricing & Payment –
- All items must be paid in full before delivery.
- The prices on the website do not include VAT at the current rate or any Local Sales Taxes.
- We strive to make sure all prices shown on the website are accurate, but errors may occur. If we discover an error in the pricing of a product within your order you’ll be informed, with a refund being provided if required; We do not request you pay the difference if it is a higher rate, but the item would be updated for following customers.
- When placing an order through the website, you’ll automatically be charged for Postage and Packing based on the Delivery Address; We may request further payment if there is a change to the Delivery Address.
- If you feel you’ve been incorrectly charged for Postage & Packaging, please notify us via the Contact Us page so we can investigate this.
- You are responsible for Import Duty/Tax in your respective countries; We advise consulting your Local Customs Office for further information.
- ‘Sale Prices’ are typically listed during Sale Events and are only valid within these days.
- Payments can be completed via Debit or Credit Card, or PayPal, through various gateways at checkout.
- Elemental Crystals ships to most countries worldwide.
- The cost of delivery will be automatically shown at checkout once you have entered your Delivery Address.
- We aim to ship all orders within one working day; this may be extended during exceptionally busy periods.
- Delays may also happen further if there is an error on behalf of the courier.
- We will make every effort to ensure your order arrives in a quick and timely manner, but we will not be liable for any loss caused to you by late delivery.
- If your order is not delivered within the estimated time frame (See bottom of page), please contact us by email quoting your order number so that we can contact the selected courier for an update.
- When ordering, ensure you give plenty of time with the possibility of a delay to prevent any loss or disappointment.
- Ensure someone will be at home to sign for the delivery or you that have the ability to collect from the local Courier Depot as all orders are required to be signed for by yourself.
- We do not ship to Post Office Boxes (PO Boxes) under any circumstances, the order will be canceled immediately and a full refund provided.
- We are unable to request the courier to leave the item in a ‘Safe Location’.
- Elemental Crystals Ltd accepts no liability for Lost or Delayed Items if ‘International Standard Small Parcel’ is selected at checkout. We will compensate as appropriate in accordance if damaged in shipment.
Returns & Refunds –
- Elemental Crystals believes that complete satisfaction is important and thus offers a 14-day return policy from point of delivery. If for any reason you are not completely satisfied with your order, please contact us by email quoting your Order Number.
- Items must be in ‘Unused Condition’
- Elemental Crystals is not liable to refund the return postage costs.
- Ensure you use a Tracked and Insured Service, we are not responsible for any loss or damage when returned to ourselves.
- Ensure the item is securely packaged as a refund may be withheld if damaged.
- If you receive a product which has been damaged/faulty, please contact us via email with your order number within fourteen working days of receipt; we will request clear photos of the damage and can help speed up the process if these are included in the initial email.
- Elemental Crystals is liable to refund the return postage costs.
- Ensure you use a Tracked and Insured Service, we are not responsible for any loss or further damage when returned to ourselves.
- Ensure the item is securely packaged as further damage inflicted will result in no refund being provided.
- If a refund causes the order to go under the ‘Free Shipping’ amount, the cost of actual postage will be deducted from the total refund.
- In the case of an item being returned to us automatically, (not limited to but including, not collected from the courier depot, incorrect delivery address, failure to pay customs). We will contact you via email to reorganize the delivery of the parcel at your expense, or refunded following our Satisfaction Guarantee above.
- If we receive no contact within one calendar month, the items will be returned for sale and a refund will not be provided.
- Refunds will be provided within fourteen working days.
- We request all orders being return to us are sent within fourteen working days from confirmation from us of accepting the return over email.
Responsibilities, Copyright & Disclaimers –
- We have tried to make descriptions and pictures of the products as accurate as possible, you may request exact sizes at any point.
- We are not liable in any amount for failure to perform as we should set out in the terms of this agreement if such failure is caused to unforeseen events beyond reasonable control, including but not limited to Internet Outages, Communication Outages & Acts of Nature.
- Elementalcrystals.com (Elemental Crystals) may provide links to other websites for which we are not under the control of. These links are provided for your convenience only and we are not responsible for the content of those sites.
- Subject as aforesaid, Elemental Crystals excludes liability for any loss or damage of any kind arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Elemental Crystals and as such Elemental Crystals shall have no liability to pay any money by way of compensation, including without limitation in relation to.
- Any incorrect or inaccurate information
- The infringement by any person of any Intellectual Property Rights of any third party caused by their use of Elementalcrystals.com or any product purchased through Elemental Crystals
- Any loss or damage resulting from your use or the inability to use the Elemental Crystals web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
- Any loss of profit wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done incorrectly.
- Any amount or kind of loss or damage due to viruses or other malicious software that may infect a users computer equipment, software, data or other property caused by persons accessing, using or downloading from ElementalCrystals.com, or via emails or attachments received from Elemental Crystals.
- Elemental Crystals does not dispense medical advice or prescribe the use of any technique as a form of treatment for medical problems without the advice of a physician, either directly or indirectly. In the event you use any of the information on this site for yourself, We accept no responsibility.
- Elemental Crystals owns the descriptions and information shown on elementalcrystals.com under Intellectual Property and cannot be distributed without written permission from Elemental Crystals; exemptions are clearly made in the individual pages with referencing being provided.
- Elemental Crystals holds the Copyright to any images shown within Elementalcrystals.com and cannot be distributed without written permission from Elemental Crystals; exemptions are clearly made in the individual pages with referencing being provided.
- Elemental Crystals may seek reparations from any company or individual who does not follow these terms and conditions and violates our intellectual property and copyrights.
- Elemental Crystals is a global business, as such, we cannot guarantee that it accords with local laws of any other countries.
- Use of ElementalCrystals.com and these terms and conditions are subject to the laws of the United Kingdom and Scotland.
If you have any concerns within the Terms and Conditions laid out above, please contact us via email prior to placing any orders.
- Email –
- Phone –
- 01467 623169
- Address –
- Elemental Crystals
- 39 High Street
- AB51 3QA
Delivery Time Frames –
Due to the current Covid-19 pandemic across the world, our physical store is closed but we are now continuing to operate in an online capacity. We will only be shipping orders on Tuesdays and Thursdays so there may be a slight delay in getting your order to you. We apologise for any inconvenience.
- 1st Class Signed For – 1-2 Working Days
- 2nd Class Signed for – 3-5 Working Days
- Free Shipping – 3-5 Working Days (3-7 Working Days on orders over 2kg)
- Courier – 3-7 Working Days
- Contact us after 14 Working Days if your order has not arrived (from date of ordering)
- Contact us via email quoting your order number so we can accurately provide a delivery time frame.
Updated on 19th May 2020
– Covid-19 Update